Question 1

What is Platinum Breeds Worldwide?

Accepted Answer

Platinum Breeds Worldwide is an all-in-one equestrian platform that brings together exceptional horses, a curated store of equestrian products, The Manor private bidding house, fixed-price horse listings, an AI Personal Shopper, a loyalty programme, and a companion mobile app—all within a single trusted destination for horse lovers worldwide.

Beyond our passion for horses, Platinum Breeds Worldwide also specialises in premium dog food and accessories. Our carefully selected range is designed for owners who want the very best for their canine companions. To explore our dog collection, simply click on the DOG section at the top of the page.

Question 2

How do I place an order in the store, and how long does delivery take worldwide?

Accepted Answer

Add items to your bag, checkout securely with card or Apple/Google Pay, and you'll receive a confirmation email with tracking. UK orders typically arrive in 1–3 business days, EU in 3–5, North America in 4–7, and the rest of the world in 5–10 business days. Express options are offered at checkout where available. Duties and taxes are calculated at checkout for most destinations.

Question 3

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide via tracked, insured courier services (DHL, FedEx and UPS). Shipping cost is calculated live at checkout based on weight and destination. Saddlery, large tack and oversized items may incur a freight surcharge that is shown before payment.

Question 4

What is your returns policy?

Accepted Answer

Unused store items in original condition can be returned within 30 days of delivery for a full refund (excluding shipping). Personalised items, embroidered rugs and bespoke leatherwork are final sale. Auction lots and Horses For Sale are governed by the bill of sale and are non-returnable once signed for at the new yard.

Question 5

What is the AI Personal Shopper?

Accepted Answer

Our AI Personal Shopper is your private equestrian concierge, available 24/7. Whether you're shopping for equipment or looking to expand your knowledge, the AI is designed to assist riders of all experience levels.

Tell it about your horse, riding discipline, budget, and yard set-up, and it will build a tailored shopping list using only in-stock products—from saddle pads and bridles to rugs, boots, supplements, and rider apparel. You can refine recommendations through conversation and send your basket directly to checkout.

Beyond shopping, the AI can also answer equestrian questions, provide training guidance, suggest exercises, explain horse behaviour, and help riders develop stronger partnerships with their horses. Whether you're teaching your horse to bow, improving groundwork, refining your riding skills, or simply seeking trusted advice, the AI is there to support your equestrian journey every step of the way.

Question 6

How do The Manor live auctions work?

Accepted Answer

Each lot at The Manor opens for a fixed 24, 48 or 72 hour window. Vetted bidders enter the room, place bids in real time, and the hammer falls when the clock runs out. Bids placed in the final five minutes extend the clock by five. Reserves are private. Settlement is held in escrow until the horse is signed for at the new yard.

Question 7

How do I become a registered bidder?

Accepted Answer

Register interest via the Register To Bid form on The Manor page. Our team will verify your details, confirm proof of funds and yard reference, and issue a private bidder ID — usually within 24 hours.

Question 8

What are 'due horses' (upcoming lots)?

Accepted Answer

Due horses are lots that have been accepted into The Manor but have not yet opened for bidding. They appear in the Upcoming Lots rail with their opening date, discipline and country of origin so you can plan, save them to your wishlist, and request additional video before the window opens.

Question 9

What are Horses For Sale?

Accepted Answer

Horses For Sale are available at fixed prices outside The Manor. Every listing includes a papered pedigree, signed bill of sale, and can be secured with a 5% deposit. A 10% platform fee applies to all completed sales. No bidding. No surprises.

Question 10

What is a PPE (Pre-Purchase Examination)?

Accepted Answer

A PPE is the traditional 5-stage veterinary examination carried out by an independent equine vet before purchase. It covers conformation, in-hand and ridden assessment, strenuous exercise, recovery and a final trot-up, with optional x-rays and bloods. Some Manor lots and Horses For Sale may have a recent PPE on file provided by the seller; alternatively, buyers are welcome to commission their own PPE prior to purchase.

Question 11

What is a PPI (Pay Per Interaction)?

Accepted Answer

Pay Per Interaction (PPI) is a flexible way to engage directly with riders, professionals, and horse profiles on the platform. Each interaction is set at a fixed price by the profile offering it, and can include a video call, yard visit, or in-person ride depending on what is made available.

PPIs open the door to real-time insight, shared experience, and one-to-one equestrian connection — whether you're asking questions, gaining riding knowledge, or experiencing a horse more closely before making a decision. Available directly from each Horses For Sale listing, PPIs are designed to deepen understanding and engagement across the platform.

Question 12

How are payments handled and are they secure?

Accepted Answer

All payments are processed by Stripe with 3-D Secure. The site never sees or stores your card details. Horse purchases and deposits are held in escrow and only released to the seller once the horse is signed for at the buyer's yard.

Question 13

Can I pay a deposit instead of the full asking price?

Accepted Answer

Yes. Horses For Sale and Manor lots accept a 10% deposit to secure the horse while PPE and transport are arranged. The remaining balance is due on collection. Deposits are refundable if the PPE fails on agreed criteria, subject to a 5% platform fee which covers transfer and administrative costs.

Question 14

How is the horse transported once purchased?

Accepted Answer

Platinum Breeds Worldwide operates solely as an independent digital marketplace that connects buyers, sellers, and equestrian professionals. We do not provide transport services, insurance, logistics, or act as an agent, broker, or escrow provider for any transaction.

All arrangements relating to transport, documentation, costs, risk, and delivery are agreed directly between buyer and seller (or any third-party providers they choose to engage). Responsibility for the horse remains with the relevant parties in accordance with their own contractual agreement.

While the platform provides tools such as PPIs, PPE coordination, and deposit facilitation features to support informed decision-making, these services are optional and do not constitute acceptance of responsibility for any transaction, performance, condition, or delivery of any horse.

To the maximum extent permitted by applicable law, Platinum Breeds Worldwide accepts no liability for agreements, disputes, or outcomes between users of the platform.

Question 15

Do you offer insurance for horse purchases?

Accepted Answer

Platinum Breeds Worldwide does not provide insurance or act as an insurance broker.

We may make information available about third-party specialist equine insurers for options such as mortality, loss-of-use, veterinary fees, or transit cover. Any insurance arrangement is made directly between the user and the insurer, and coverage terms are agreed independently.

It is the responsibility of the buyer and seller to ensure appropriate insurance is in place if required, including at the point ownership transfers. You can speak directly to our AI chat bot for more information of trusted insurance brokers.

Question 16

Is there a Platinum Breeds Worldwide app?

Accepted Answer

Yes. Our iOS and Android app is a social platform for equestrian enthusiasts to share posts, connect, and engage with the wider PBW community.

[Download the iOS App](https://apps.apple.com/th/app/platinum-breeds-worldwide/id6466706528)

Question 17

How does the Loyalty Reward programme work?

Accepted Answer

The Loyalty Rewards Programme is available exclusively through the app. Once registered, users can access their profile area where “Daily Tasks” may be available. Certain one-time on-boarding tasks are required before users can enable ongoing daily tasks, which activates daily rewards.

The programme is designed to reward active participation and engagement within the PBW ecosystem.

Question 18

Do you offer gift cards?

Accepted Answer

Yes. Digital gift cards from £50 to £2,500 can be purchased in the store and are delivered by email. They can be redeemed against any store product, PPI booking or deposit within our equestrian website.

Question 19

How do I contact the concierge team?

Accepted Answer

The concierge is available 24/7 via the Contact page, by email at platinumbreedsworldwide@outlook.com, or by WhatsApp on +44 7506 994709

Members can also message us directly inside the app on our official page.

Question 20

How is my data and privacy protected?

Accepted Answer

PBW is GDPR and UK Data Protection compliant. We use personal data to operate, improve, and personalise your experience across Platinum Breeds Worldwide, including recommendations, platform functionality, and community engagement.

Your data is stored securely using appropriate technical and organisational safeguards. You can access, export, or request deletion of your personal data at any time through your account settings, subject to applicable legal and operational requirements.

We may share data with trusted third-party service providers where necessary to operate the platform, such as payment processing, infrastructure, analytics, or other essential services. Where possible, data is anonymised or aggregated. We do not sell personal data that directly identifies you.

Frequently Asked Questions

01What is Platinum Breeds Worldwide?

02How do I place an order in the store, and how long does delivery take worldwide?

03Do you ship internationally?

04What is your returns policy?

05What is the AI Personal Shopper?

06How do The Manor live auctions work?

07How do I become a registered bidder?

08What are 'due horses' (upcoming lots)?

09What are Horses For Sale?

10What is a PPE (Pre-Purchase Examination)?

11What is a PPI (Pay Per Interaction)?

12How are payments handled and are they secure?

13Can I pay a deposit instead of the full asking price?

14How is the horse transported once purchased?

15Do you offer insurance for horse purchases?

16Is there a Platinum Breeds Worldwide app?

17How does the Loyalty Reward programme work?

18Do you offer gift cards?

19How do I contact the concierge team?

20How is my data and privacy protected?